FAQ
Frequently Asked Questions
Find answers to the most common questions about orders, shipping, payment, exchanges, and returns.
How can I place an order?
Browse our products, add your desired items to the cart, and proceed to checkout. Follow the checkout steps to complete your purchase quickly and securely.
What payment methods do you accept?
We currently offer Cash on Delivery (COD), allowing you to pay when your order arrives.
How long does shipping take?
Delivery times may vary depending on your location. Most orders are processed within 24 hours and delivered within 1–3 business days.
How can I track my order?
Once your order has been shipped, our team will provide you with shipment details and delivery updates until your order is received.
Can I modify or cancel my order?
Yes, orders can be modified or canceled before shipment. Please contact us as soon as possible after placing your order.
What is your exchange and return policy?
Products may be exchanged if they are in their original condition, including all accessories and original packaging. Returns are accepted only in cases of manufacturing defects, damage, breakage, or any product fault caused during manufacturing, subject to verification by our customer support team.
How do I request an exchange or return?
You can request an exchange or return by contacting us through our official Facebook or Instagram accounts, or via WhatsApp at:
00962 781656900
00962 781656900
Do you deliver to all regions of the country?
Yes, we provide delivery services to all regions and governorates across the Kingdom.
What should I do if I receive a damaged product?
Please contact us via WhatsApp at:
00962 781656900
within 48 hours of receiving your order and provide clear photos of the damaged item. Our team will review the issue and arrange a suitable solution as quickly as possible.
00962 781656900
within 48 hours of receiving your order and provide clear photos of the damaged item. Our team will review the issue and arrange a suitable solution as quickly as possible.
How can I contact customer support?
You can contact our customer support team directly via WhatsApp at:
00962 781656900
We will be happy to assist you and answer any questions you may have.
00962 781656900
We will be happy to assist you and answer any questions you may have.
Still Have Questions?
Our customer support team is always ready to help. Feel free to contact us anytime, and we will do our best to assist you as quickly as possible.