Privacy policy
Last updated: July 21, 2026
Sindbad operates this online store and website, including all related information, content, features, tools, products, and services in order to provide you with a complete shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase through, or otherwise interact with the Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to you. Depending on how you interact with the Services, where you reside, and as permitted by applicable law, we may collect or process the following categories of personal information:
- Contact Information: including your name, address, billing address, shipping address, phone number, and email address.
- Financial Information: including payment card details, financial account information, transaction records, payment confirmations, and related payment information.
- Account Information: including your username, password, security credentials, preferences, and settings.
- Transaction Information: including products viewed, added to cart, added to wishlists, purchased, returned, exchanged, canceled, and your transaction history.
- Communications: including information you provide when contacting customer support or communicating with us.
- Device Information: including information about your device, browser, network connection, IP address, and other technical identifiers.
- Usage Information: including information about how you interact with, access, and navigate the Services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you: when you create an account, place an order, communicate with us, or otherwise provide personal information.
- Automatically: through your use of the Services, cookies, analytics tools, and similar technologies.
- From Service Providers: who assist us in operating and maintaining the Services.
- From Business Partners and Other Third Parties.
How We Use Your Personal Information
Depending on your interaction with us and the Services, we may use your personal information for the following purposes:
- Providing, Personalizing, and Improving the Services: including processing orders, handling payments, managing accounts, arranging shipping, facilitating returns and exchanges, and enhancing your shopping experience.
- Marketing and Advertising: including sending promotional messages, offers, updates, and marketing communications where permitted by law.
- Security and Fraud Prevention: including verifying identities, securing accounts, detecting suspicious activities, and protecting the Services.
- Customer Support and Communications: including responding to inquiries and providing assistance.
- Legal Compliance: including complying with legal obligations, responding to lawful requests, and enforcing our policies.
How We Disclose Personal Information
We may disclose personal information to third parties under certain circumstances consistent with this Privacy Policy, including:
- Service providers that assist with website operations, payment processing, data analytics, customer support, cloud hosting, order fulfillment, and shipping.
- Marketing and advertising partners who help us promote our products and services in accordance with applicable laws.
- Third parties when you direct us to share information or consent to such disclosure.
- Our affiliates and related entities.
- In connection with mergers, acquisitions, reorganizations, legal proceedings, or where disclosure is required by law.
Third-Party Websites and Links
The Services may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, content, or security of such third-party websites and encourage you to review their policies before using them.
Children's Privacy
The Services are not intended for children. We do not knowingly collect personal information from children in violation of applicable laws.
Security and Data Retention
We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.
Your Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including:
- Right to Access
- Right to Correct
- Right to Delete
- Right to Data Portability
- Right to Object or Restrict Processing
- Right to Withdraw Consent
International Data Transfers
Your personal information may be transferred to, stored, or processed in countries outside your country of residence. Appropriate safeguards will be implemented where required by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. Any updates will be posted on this page along with the revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us:
Phone: +962 7 8165 6900
Email: info@sindbad-store.com
Address: Tla'a AlAli Sports Hall, Amman 11953, Jordan